Our Guarantee & Warranty - Tidemark Water Damage Tampa

The Tidemark Water Damage Tampa Guarantee

A tide mark is the line water leaves on a wall. It’s the first thing our technicians look for on every job, and it’s the reason our guarantee exists. When we restore a home in Tampa, we stand behind the work with one plain promise: if the restoration is not done right, Tidemark makes it right. That’s the 365-Day Done Right Promise, and it applies to every water damage, mold remediation, and fire damage job we take on. You’ll see the written price before any work starts, and you’ll see a photo of the cleanup before our crew leaves. No fine print. No runaround. Just our name on the line for a full year after the job is done.

Call (850) 828-8896

Rick Sumner, Owner of Tidemark Water Damage Tampa, has built this guarantee around a simple standard: clean up like it’s our own home. That means every commitment below is something we’d expect if a crew came through our own front door.

What’s Covered

• Workmanship. Every drying, remediation, and restoration job is backed by the 365-Day Done Right Promise – if it’s not done right, we come back and make it right at no additional cost.
• Written pricing before work starts. You get a written price delivered before any work begins, every time, with no surprises on the final invoice.
• Cleanup and property protection. Shoe covers go on at the door. Drop cloths cover the floor before the first piece of equipment comes in. We protect floors and furnishings as a standard step, not an upsell.
• Photo documentation. A photo of the clean-up is taken and shared before the crew leaves, so you see exactly what was done and how it was left.
• Credentialed technicians. Our crews are background-checked, uniformed, and credentialed through IICRC, RIA, and IFA – certifications that set the industry benchmark for water, mold, and fire restoration.
• Professional-grade equipment. We run drying equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry – the same machines used by leading restoration specialists.
• Honest communication. We ask before we move or touch anything, respect your family’s time and quiet hours, and explain the price before the work.

Our Satisfaction Promise

If a homeowner in Tampa isn’t satisfied with our restoration work, here’s what happens. You call us at (850) 828-8896 and tell us what’s wrong. We send a technician back out to look at it. If the restoration wasn’t done right, we fix it. That’s the entire process, and it holds for 365 days after the job is complete. We don’t argue about whether a damp spot counts or whether a seam should have been sealed differently. If it’s not right, we make it right. Rick Sumner has been running restoration crews long enough to know that the fastest way to lose a customer’s trust is to nickel-and-dime a callback. The fastest way to keep it is simple: show up, look at the problem honestly, and fix it. Our promise is backed by that straightforward approach, not by a stack of disclaimers. When we leave a home, we want the homeowner to feel the same way we’d want our own family to feel: that the job was done properly, the price was fair, and if anything slips, one phone call brings us back.

Licensed & Insured Backing

A guarantee is only as strong as the company standing behind it. Tidemark Water Damage Tampa is licensed and insured, and our technicians carry IICRC, RIA, and IFA credentials – the industry benchmarks for water, mold, and fire restoration. What that means for you is practical: our work is performed to recognized professional standards, and if something goes wrong, there’s real backing behind the promise we make. Insurance protection matters in restoration work because it covers the property we’re working in, not just our own crew. Licensing means we’ve met the state’s requirements to perform this work in Florida. We don’t hide behind a PO box or a subcontractor’s name. We’re an independently owned and operated location working to the Cedarwell Care Promise, and we answer for our work with our own name on the invoice. When you call (850) 828-8896, you’re reaching a licensed and insured restoration company in Tampa that stands behind every job for a full year.

Frequently Asked Questions About Our Guarantee